Customer Success Manager, Services (US)

Mission

Our mission is to deliver everyone a sustainable income. Right now 25,000 business operators earn over $7B per year. We will not stop until 1B people every month are making money on Whop.

Role

You get new services and industrial customers live and successful on Whop: owners and ops leads who run field service, trades, and similar ops. You run onboarding, get them using the product, and set them up to grow.

This is a highly entrepreneurial role with a lot of freedom. You own the customer’s first months on Whop.

What You’ll Do

Onboard new services customers and get them live fast

Move their payments and billing onto Whop

Roll out to additional locations for multi-site operators

Spot accounts at risk early and fix the problem yourself

Hand healthy, growing accounts to the account team

What We’re Looking For

Operator background in services, field service, or industrial businesses

Top performing CSM or onboarding lead in field service, industrial, or payments software

Experience with owner-operated and family businesses

Comfortable talking to an owner without a script

Compensation / perks

Compensation range: $200,000 to $250,000

Best in class base + OTE with competitive equity

Location: In-person NYC / Brooklyn, 5 days in office

Equinox membership

Lunch & dinner M–F

Rent stipend within 0.5 mile of the office

Citi Bike

Ubers home after 10pm

Unlimited PTO + health / vision / dental

Latest MacBook Pro