Customer Success Manager, Education (US)

Mission

Our mission is to deliver everyone a sustainable income. Right now 25,000 business operators earn over $7B per year. We will not stop until 1B people every month are making money on Whop.

Role

You get new education customers live and successful on Whop: coaches, masterminds, bootcamps, and anyone teaching a skill. You run onboarding, get them using the product, and set them up to grow.

This is a highly entrepreneurial role with a lot of freedom. You own the customer’s first months on Whop.

What You’ll Do

Onboard new education customers and get them live fast

Move their programs, communities, and payments onto Whop

Get them using the core product and the rest of the stack

Spot accounts at risk early and fix the problem yourself

Hand healthy, growing accounts to the account team

What We’re Looking For

Operator background in education or coaching, or you have run your own online business

Top performing CSM or onboarding lead at a high growth startup

Strong at running many accounts at once without dropping any

Comfortable talking to the person who owns the business

Compensation / perks

Compensation range: $200,000 to $250,000

Best in class base + OTE with competitive equity

Location: In-person NYC / Brooklyn, 5 days in office

Equinox membership

Lunch & dinner M–F

Rent stipend within 0.5 mile of the office

Citi Bike

Ubers home after 10pm

Unlimited PTO + health / vision / dental

Latest MacBook Pro