Siena AI
2 open NYC jobs
Siena AI is an innovative customer experience platform designed for e-commerce and Direct-to-Consumer (DTC) brands. Founded in 2023 by Andrei Negrau and Lisa Popovici, the company aims to "humanize the internet" by enhancing customer interactions through advanced AI technology. Siena AI utilizes Generative AI and Large Language Models to manage complex customer conversations autonomously, providing a level of empathy and understanding akin to human agents.
The platform supports various communication channels, including email, live chat, WhatsApp, SMS, and social media. It automates a wide range of customer service tasks, such as order tracking, returns, subscription management, and product inquiries. Siena AI integrates seamlessly with existing helpdesk systems, allowing brands to improve efficiency and customer satisfaction without replacing their current infrastructure. The company has partnered with over 100 brands, including FIGS and Kitsch, to deliver high-quality customer service while achieving impressive performance metrics.
- 36 W 25th St — Flatiron District