Kustomer

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Kustomer is an AI-native customer service CRM platform founded in 2015 and headquartered in New York, with an additional office in Short Hills, NJ. The company focuses on unifying customer data and conversations across various channels, providing mid-sized to large enterprises in retail, e-commerce, and financial services with efficient and personalized support. Kustomer aims to replace traditional ticket-based systems with a collaborative approach that combines human agents and AI.

The platform, known as the Intelligent Customer Experience Platform, offers features such as omnichannel support, intelligent routing, AI assistants, and no-code customization for workflows. Kustomer's core products include the Kustomer CRM Platform, AI Agents for automating inquiries, and configurable omnichannel workflows. The company has a strong emphasis on delivering a 360° customer view to enhance proactive service. Kustomer was acquired by Meta Platforms in 2020 and later spun off independently in 2023, with a reported valuation of $250 million.

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