Decagon

21 open NYC jobs

Decagon is an enterprise artificial intelligence company based in San Francisco, specializing in a conversational AI platform. Founded in August 2023 by Jesse Zhang and Ashwin Sreenivas, Decagon aims to enhance customer support by deploying autonomous AI concierge agents. These agents can manage full customer interactions across various channels, including voice, chat, email, and SMS.

The platform is designed to automate end-to-end ticket resolution, allowing agents to perform complex tasks such as processing refunds and upgrading subscriptions. Decagon serves over 100 global enterprise clients, including notable brands like Duolingo, Hertz, and Deutsche Telekom. The company targets customer experience and support leaders at mid-size to large digital-first brands, offering a pricing model that includes a fixed annual fee and a per-conversation charge. With significant funding and a growing workforce, Decagon is positioned to deliver innovative customer experiences through advanced AI technology.

Open jobs